Customer Service Relations Specialist - Healthcare (Bali, Indonesia)

Join Patient First Medical Center as our Customer Service Relations Specialist and become a vital part of our mission to deliver exceptional healthcare experiences in Bali, Indonesia. In this dynamic role, you will serve as the friendly face and voice of our medical center, ensuring every patient and visitor feels valued and well-cared for. With a strong focus on building relationships, you'll handle inquiries, complaints, and feedback with professionalism and empathy, while also assisting with appointment scheduling and patient check-ins.

At Patient First Medical Center, we pride ourselves on our commitment to patient-centered care, and our Customer Service Relations Specialist plays a crucial role in maintaining our reputation for excellence. With a team of dedicated healthcare professionals, we strive to create a welcoming and efficient environment for all. If you're passionate about healthcare and have a knack for building strong relationships, this is the perfect opportunity to grow your career in a supportive and innovative setting.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients, visitors, and staff, ensuring their needs are met with professionalism and empathy.
• Handle incoming calls, emails, and in-person inquiries, resolving issues promptly and effectively.
• Assist with appointment scheduling, check-ins, and patient registration, using our in-house system (Epic) and other relevant tools.
• Manage and escalate patient complaints and concerns to the appropriate departments, ensuring timely resolutions.
• Maintain accurate and up-to-date records of patient interactions and service requests.
• Collaborate with healthcare providers, administrative staff, and other departments to ensure seamless patient experiences.
• Promote and uphold our center's values and standards of care, acting as an ambassador for our organization.
• Stay informed about our services, policies, and procedures, and provide accurate information to patients and visitors.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field, preferably with a focus on customer service or healthcare.
• Minimum of 2 years of experience in customer service, healthcare, or a related field, with a strong track record of building positive relationships.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations with tact and professionalism.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in using healthcare software and systems, such as Epic, Cerner, or similar platforms.
• Familiarity with healthcare regulations, policies, and procedures, and a commitment to maintaining patient confidentiality and privacy.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Fluency in Indonesian and English, with the ability to communicate effectively in both languages.

🛠️ Keahlian

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