Customer Relations Officer - Beauty & Aesthetic Clinic (Manado & Yogyakarta)

As a Customer Relations Officer (CRO) at Miracle Aesthetic Clinic, you will be the heart of our customer service, ensuring every client feels valued and understood. Located in the vibrant city of Yogyakarta, our clinic is dedicated to providing top-tier beauty and aesthetic treatments, and we need someone who can translate our commitment to exceptional service into real, lasting relationships with our clients.

In this role, you will daily interact with clients, addressing their concerns, and ensuring their experience at Miracle Aesthetic Clinic is nothing short of extraordinary. You will use our proprietary CRM system, SAP CRM, to manage client data and track service history, and you will leverage our in-house training programs to continuously enhance your skills in customer service and beauty consultancy.

Join us at Miracle Aesthetic Clinic, where your passion for customer relations meets our vision of creating a community of satisfied, beautiful clients. We offer a competitive salary, a collaborative work environment, and the opportunity to grow within a company that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain client relationships through regular communication and personalized service.
• Utilize SAP CRM to track client interactions, service history, and follow-up actions.
• Assist in the organization and execution of beauty and aesthetic treatments, ensuring client satisfaction.
• Provide consultative services to clients, offering expert advice on beauty products and treatments.
• Handle client inquiries, complaints, and feedback, ensuring timely and effective resolution.
• Collaborate with the clinic's marketing team to promote special offers and loyalty programs.
• Stay updated with industry trends and best practices in customer relations and beauty services.
• Participate in in-house training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field, preferably in the beauty or healthcare industry.
• Proficient in using SAP CRM or similar CRM software.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Strong problem-solving skills and the ability to handle client complaints with diplomacy and professionalism.
• Familiarity with beauty and aesthetic treatments, including knowledge of popular products and procedures.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both written and spoken Indonesian, with basic English skills a plus.

🛠️ Keahlian

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